"Building Trust.  One Home at a Time"  
Free Estimates:  844-732-2432

FREQUENTLY ASKED QUESTIONS



General Roofing Questions:

Q = My roof leaks.  Do I need to have it completely replaced?
Maybe not! Leaks can result from parts of the roof that have been damaged or flashings that have moved with the expansion & contraction that naturally occurs on a roof.  The most common leak happens due to lack of maintenance: the rubber on the plumbing vent pipe collars dry rots and splits, allowing water to enter the roof system. If you have a newer home, built within the last 10 years, like those found in newer developments expect to only have to replace your pipe collars. Most of these rubber pipe collars last about 10 years.  Often times, the leaks are not even roof related: brick, siding and windows all can leak and appear to be roof leaks. If siding is installed without the proper underlayment and flashings  the siding will leak.

Consider a free inspection to determine the condition our your roof  ( Click Here )

Q = How long can I expect my roof to last?  (general rule of thumb)
Asphalt shingles: 20-40 years
Wood shingle/shakes: 10-35 years
Clay/concrete tiles: 30+ years
Slate : 30-100 years 
Metal roofing: 15-50+years
Synthetic type roofing = 30+ years

Q = What will a new roof cost?  
When it comes down to it, the cost of the roof is dependent on two things: the cost of labor & the cost of the materials. There are several factors contribute the cost of labor & material and therefore influence the cost of a new roof:
1.  What type of roofing material is being removed? Is there more than one layer or roofing material? Some types of roofing material are much more labor intensive than others to remove
2. What type of roofing material is being installed?
Asphalt shingles are much less labor intensive than Stone Coated Steel or a synthetic wood shake roof so therefore the labor cost to install them is much less.
3. What is the size of the roof?
Size DOES matter! The larger the roof area, the more labor and material it takes to roof it.
4. What is the pitch of the roof or how steep is the roof? How complex is the roof?
The steeper & more complex the roof, the higher the labor cost.
5. Where is the roof being installed?
The cost of a roofing permit varies from city to city in our area.

Q = How can I determine my annul cost for my roof?
No matter where you’re located, consider the cost per year when weighing your different roofing options:

Total Cost (materials and labor)/Life Expectancy of Roof (in years) = Annual Cost
​​

Insurance Restoration Related Questions:

Q = Will my insurance go up if I file a claim?
Normally, there is not a direct correlation between your filing a weather related property claim and in increase in insurance premiums. On a rare occasion, an insurance company or underwriter may see otherwise.  Your insurance premiums will likely go up whether you file a claim or not and in the industry is considered an "Act of God".  Therefore, you cannot stop the event (wind/hail/etc) from happening. Typically we see a small increase in a geographic area after a catastrophic storm or fire. Logically, insurance carriers will have to raise rates across the board to offset the heavy losses in other parts of the country.  For Example:  Hurricane Sandy is one example of historic losses.  That is the nature of how the insurance industry works. We all share the risks.

Q = Dou work with my insurance company?
Absolutely! We have a good understanding of what insurance adjusters and claim handlers are needing to adequately serve our mutual clients. Each company has their own way of handling claims, and we stay abreast of those policies and policy changes.  While keeping our clients’ interest in mind, we work respectfully and efficiently with all insurance companies.  We provide the invoices and codes needed for each claim in the proper method and timing that facilitates a smooth claims process. There are multiple agents that refer their clients to us for that very reason.  We have installed roofs for insurance adjusters because they are familiar with our process and standard of quality.

Q = Why should I consider a Class 4 Rated / Impact Resistant shingle/Roof?
Many insurance companies offer premium discounts for having a Class 4 Rated roof system. There are many options for shingles that qualify for this discount and we see a huge difference in quality when the manufacturer mixes asphalt with an SBS Modified Rubber.  There are a few things to keep in mind about hail impact resistant roofs. They are tested to be hail resistant, not hail proof. There is no such thing as a hail proof roof.  UL2218 is the standard by which all manufacturers must meet to classify their shingle as a Class 4 rated roof. The test involves repeatedly dropping a 2 inch steel ball from 40 feet onto the shingle.

What sets you apart from other roofing companies across the Northwest?
Our commitment to education and training sets us apart. Our certifications and training exceed what is expected in the industry. We have project managers who are former insurance adjusters and certified by HAAG Engineering. Our project managers and installers are certified yearly by Certainteed as Master Shingle Installers and because of our business practices and commitment to continued training and excellence, Glacier Property Solutions Inc. has earned many awards from major manufacturers on our quality standards.  Our project managers participate in training courses offered by Certainteed, Malarkey and Owens Corning to name a few. We have conducted site visits at CertainTeed and Malarkey plants to see the production process and receive firsthand information on each brand of shingle.

Do you have your own roofing crews?
We are very particular about who we allow to work on your roof. Many of our installers have been with us for years. They are trained and certified to build the roofs to the high standards we maintain. When we hire a new roofing crew, they must go through a scrutinizing interview process and are retrained in the Glacier Roof System before they are considered ready to replace one of our clients’ roofs.
Does your company have adequate insurance?
We are fully insured for your protection as well as ours. Glacier Property Solutions Inc. has full general liability and auto insurance for our company in which all limits exceed what is required by the governing municipalities.  We are bonded and fully licensed in WA #
Do I need Ice and Water Shield?
All roofs in the Western US usually have ice and water shield on them, or they should. Depending on the elevation of your home, you may need additional rows of ice and water shield on the eaves. Each governing municipality has their own building codes addressing the amount of ice and water shield that is required, but generally it all is determined by the city or county code guidelines.  We are very familiar with the local building codes and will use the correct amount of ice and water shield on your roof.
What if your estimate is higher than my insurance claim?
Glacier will negotiate any price differences directly with your insurance company.  Many times we find errors in a wind/hail claim.  Most price discrepancies will be resolved prior to the installation of your new roof.

Q = What if my insurance provider issues a partial check and will issue the rest on proof of completion?
Glacier understands that each insurance company is different.
If your provider retains a portion of your claim money until work is completed (in the form of recoverable depreciation or paid when incurred items), we request that you pay what money you have received (ACV Total) and we will submit the final bill to your provider.  Your final claim money usually will arrive within 10-14 business days.

Q = What if my insurance provider issues a check to me AND my mortgage company?
Glacier is aware that when there is a mortgage on your home, the insurance provider may require a signature from your mortgage company.
In this situation, most mortgage companies have designated claim fund departments for your convenience. They will be able to provide you with all the information and documentation you will need to endorse your insurance check.

Q = Who pays my deductible?
The short answer and only legal answer is… You do.  This is your copay towards the insurance claim.  You determine this amount when you purchase your insurance policy.  Most of our neighbors have chosen $1000 as their deductible.  Some companies are moving to a percentage(%) deductible which is standard in other areas. For more information on deductibles, please ask our team additionally or consult with your insurance agent/broker.